The Fill Safe, Feel Safe campaign is an ongoing initiative by BSM aimed at raising public awareness and ensuring compliance with crucial safety guidelines during refueling. By adhering to these guidelines, we strive to create a safe and incident-free environment for all customers visiting the retail stations.
OUR COMMITMENTS
This safety initiative is part of BSM’s commitment to promoting safe practices at retail stations. The campaign emphasizes essential safety measures such as turning off engines before refueling, handling fuel with care, and ensuring that customers make payments only after refueling.
OUR SERVICE CHAMPIONS
Our Service Champions play a crucial role in guiding customers to follow safe practices at our retail stations. By adhering to the Basic Service Steps, they ensure that customer safety is of the utmost importance. Additionally, they enhance the overall customer experience by providing friendly, efficient service and promptly addressing any concerns. Ensuring a safe and pleasant refueling experience for our customers is their top priority.
KEY SAFETY GUIDELINES FOR REFUELING
SELENDANG KESELAMATAN
One of the recent safety initiatives introduced by BSM is the Selendang Keselamatan. The objective of this initiative is to minimize nozzle pull-out and wrong filling incidents at retail stations.
The Selendang Keselamatan are color-coded according to the fuel product. Service Champions will hang the Selendang Keselamatan on the customer’s vehicle side mirror before refueling begins. This serves as a reminder for the Service Champion of the correct product to be filled and also prompts the customer to remain stationary until the entire refueling process, including payment, is completed
REFUELING JERRYCAN AND DRUM
BSM Call Center
Our BSM Call Centre is available 24 hours
Call Centre:
224 4739
Emergency Hotline:
872 4277