|
|
Customer Service Centre
Delivering Customer Service Excellence and Customer Satisfaction to each and every customer is our number one priority. We are dedicated to providing our customers with a superior service resulting from our delivery of the highest standards that cannot be met by our competition.
We want our customers to leave us consistently knowing that they received a convenient service perfectly executed with ‘Speed, Quality, Professionalism, and Pride’ who pride themselves in teamwork. Customer Satisfaction and our dedication to ‘Perfect Execution’ are as important to us as our pledge to carry out our philosophy in everything we do every day.
The objective of customer service is to increase customer satisfaction, operational efficiency and customer loyalty. Our core values are to be Reliable, Pro-Active, Caring & Friendly, Prompt and Helpful.
In CSC, our ultimate aim is to make it easy for you to conduct your business. Our services have been designed to suit your unique needs. We offer direct access to the appropriate expert who can give you the right answer straight away. Whether you choose to contact us by telephone, facsimile or email, you can be sure that your will receive the most reliable and efficient service at all times. Shell Edge will help you on the following services:
Order Processing
Orders should be placed by 10.00 am, or at least 48 hours before the date of delivery.
Choose Your Way To Contact Us:
Telephone Numbers
By Email
Mailing Address
Delivery Information
Three types of delivery:
- Self Collections: Mostly for LPG Distributors and Bunkering
- Via Barge: Mostly for Riverine Stations and Temburong Station
- Road Tanker: For Land Stations and Other Commercial Customers
Product Quotation
Write in your list of products for price quotation and we will reply you within 2 working days. Send us by E-Mail or Fax or Mail Address
Credit Queries
Customers can either purchase our product in Cash or Credit term. For cash customers, payment must be made before order has to be processed. For credit customers, they will be given a credit term of 30 days for Packed Product and 3 days maximum for Bulk Fuel Purchase. The credit Limit will usually based on customer’s Bank Guarantee Figure.
Providing basic Technical information
We will provide you on basic technical aspect of each of our products, unless you require more detail specifications; we will directly you to our product stewardship representative.
Customer Feedback centre
Your feedback is very much useful for our improvement in providing you our tip-top service. Send in your feedback by simply click our feedback form in this website. We will reply you within 2 working days.
For further comments/enquiries, please do not hesitate to contact us:
Edyzurina binti Awang
Telephone: +673 222 9304 (Office Hours)
E-Mail: edyzurina.awang@shell.com
|
